Support

Help with scanning, folder access, local data, and safe file actions.

What AppAtlas does

AppAtlas creates a local inventory of applications and supported installer files, displays storage information, finds identical installer files using SHA-256, and provides user-confirmed actions such as opening, revealing in Finder, organizing metadata, or moving eligible items to Trash.

Scanning locations

• Applications, System Applications, user Applications, and Downloads are included when macOS permits access.
• Desktop and other folders require explicit selection through the macOS folder picker.
• If a folder is unavailable or does not respond, AppAtlas skips it for that scan and displays a Scan Notice instead of blocking the entire scan.

Authorize Desktop or another folder

1. Open Privacy & Settings.
2. Choose Authorize Desktop… or Add Scan Folder….
3. Select the exact folder in the macOS panel and confirm.
4. Run Scan Again.

If a scan appears slow

• Check the progress banner for the item currently being measured.
• Large applications can contain tens of thousands of files and require additional time for accurate size calculation.
• Select Stop to cancel. AppAtlas restores the previous completed index rather than replacing it with partial results.
• Review Scan Notices for folders that were denied, unreadable, damaged, or temporarily unresponsive.

Installer results and duplicate detection

AppAtlas recognizes DMG, PKG, MPKG, XIP, ZIP, and structurally valid application bundles. A folder merely ending in .app is not accepted unless it contains a usable application property list. Duplicate savings are reported only for installer files with identical SHA-256 hashes.

Moving an item to Trash

AppAtlas shows the exact target and requests confirmation before moving an eligible item to the macOS Trash. System applications remain read-only. AppAtlas never automatically empties the Trash. Some locations require you to authorize the containing folder before the operation can continue.

Reset the local index

Open Privacy & Settings → Delete Scan Index. This clears AppAtlas's local applications, installers, tags, notes, and scan history without deleting external applications or installer files. You can run a new scan afterward.

Submit a support request

If the issue remains, open a GitHub support request and include:

• Your macOS version and AppAtlas version.
• The interface language in use.
• Steps that reproduce the issue and the expected result.
• A redacted screenshot or the exact non-sensitive error message.

For information about local processing and data deletion, read the Privacy Policy.